Returns & Exchanges:

At Supersupplystore.com, customer satisfaction is our top priority. We want you to feel confident in your purchases, so if you’re not completely satisfied, we’re here to help with our flexible return and exchange policy.

Return Policy

Eligibility for Returns:

  • Items must be returned within 30 days of receiving the order.
  • Items should be in their original condition, unused, and in their original packaging.
  • All tags, labels, and accessories included with the product must be intact.

Non-Returnable Items:

  • Certain items, including final sale or clearance products, personalized or custom-made items, and products labeled as non-returnable, are not eligible for return.

Return Process:

  1. Initiate a Return: Contact our Customer Service team at [email protected] to start your return and receive a Return Merchandise Authorization (RMA) number.
  2. Package the Item: Include a copy of your purchase receipt and the RMA number in your return package.
  3. Ship the Item: Send the item(s) back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

Refunds:

  • Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and applied to the original payment method.
  • Original shipping charges are non-refundable.

Exchange Policy

Eligibility for Exchanges:

  • Exchanges are available for items that were ordered in the wrong size, color, or if you received a defective or incorrect product.
  • Items must be returned in their original condition and packaging, with all tags and accessories attached.

Exchange Process:

  1. Request an Exchange: Contact Customer Service to initiate an exchange and receive an RMA number.
  2. Return the Original Item: Ship the original item back to us following our return process.
  3. Receive Your Replacement: After we receive the returned item, we’ll send your replacement at no additional shipping cost.

Additional Information

Defective or Damaged Items:

  • If your item arrives damaged or defective, please contact us within 7 days of receipt. We’ll work with you to resolve the issue through replacement, exchange, or refund.

Contact Us For any questions about returns or exchanges, please reach out to our Customer Service team:

Thank you for choosing Supersupplystore.com! We appreciate your business and are here to ensure a seamless shopping experience.